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Shipping & Returns

Shipping & Delivery Times

Shipping costs, shipping methods, and estimated delivery times depend on the destination country and the product ordered. Two products have a separate shipping profile. Therefore, the shipping rates available at checkout may vary depending on the items in your cart.

Please review the shipping options and costs applicable to your order at checkout before completing your purchase.

Shopify currently does not display consistent estimated delivery dates for all orders. The following rates and delivery timeframes reflect the shipping profiles currently configured in our store.

Most Products

  • EU Zone: Free standard shipping, 3–5 business days.

  • Domestic Zone (including Switzerland, Austria, and Belgium): Free shipping. No estimated delivery time is currently specified for this rate in Shopify.

  • United States: Express shipping, CHF 150, 3–5 business days.

Two Products with a Separate Shipping Profile

  • EU Zone (as configured in Shopify, including Switzerland, Austria, Belgium, and other countries): Free standard shipping. The shipping rate is labelled "3 days preparation + transit", meaning three days of order preparation plus shipping transit time.

  • United States and Kazakhstan: Standard shipping CHF 69, 4–8 business days; express shipping CHF 167.45, 2–3 business days.

  • United Kingdom: Standard shipping CHF 46, 3–5 business days.

  • Canada: Standard shipping CHF 69, 5–8 business days.

  • Liechtenstein: Standard shipping CHF 46, 3–5 business days.

  • Norway: Standard shipping CHF 51, 3–7 business days.

  • Australia and Singapore: Standard shipping CHF 78, 7–10 business days.

These delivery timeframes are estimates associated with the respective Shopify shipping rates and are not guaranteed delivery dates.

Public holidays, customs clearance, and delays caused by shipping carriers may extend delivery times. Order processing time is not listed separately for all shipping rates.

We ship using Swiss Post and international postal and courier services. Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link, where tracking is available.

International orders may be subject to customs duties, import taxes, or other applicable charges. These costs are the responsibility of the recipient unless otherwise stated at checkout.

Returns & Refunds

You may request a return within 30 days of receiving your order by contacting us at support@bdsm-box.com.

Please include your order number, full name, and the items you wish to return.

After receiving our response, please send the items back within 30 days.

Return Shipping Costs

  • Switzerland and the European Union: We cover the cost of standard return shipping.

  • United States: Customers are responsible for standard return shipping costs. If an item arrives damaged, we will cover reasonable return shipping costs after you contact us.

  • Other Countries: Please contact us before returning any items so that we can confirm the return instructions and applicable shipping costs.

All returns must be requested before the items are shipped back. Please do not send returns with postage due.

Express or expedited return shipping is not automatically covered. Please obtain our approval before using a faster shipping method.

Condition of Returned Items

Please return all products complete and unused.

You may carefully inspect the items, but they must not be used for personal purposes.

Whenever possible, please include the original packaging and all components supplied with the product.

Personalised or Engraved Boxes

Boxes with personalised engravings may also be returned within the 30-day return period.

Please place the engraved, removable metal plate back inside the box before returning it.

No additional fee will be charged for the complimentary engraving.

Petch Starter Set or BDSM Box with Petch

The branded seal on the velvet pouch may be opened to remove and inspect the Petch item.

However, the item must remain unused to qualify for a return.

You may reuse the special plastic shipping packaging when returning the product.

Rose Button

The Rose Button features a burgundy-coloured branded seal.

Whenever possible, please return this item with its seal intact.

Hygiene and Intimate Products

Certain sealed hygiene or intimate products may be subject to statutory return exceptions if their protective seals have been broken after delivery.

However, this restriction does not automatically apply to the branded seal on the Petch velvet pouch, which may be opened for inspection.

Statutory rights relating to defective or non-conforming products remain unaffected.

Damaged Deliveries

If your package shows visible signs of damage upon delivery, we recommend refusing delivery where reasonably possible and asking the carrier to document the damage.

If possible, please take photographs of the damaged package and its contents.

If you have already accepted the package, please contact us as soon as possible at support@bdsm-box.com.

Include your order number and any available photographs showing the damage.

Your statutory consumer rights are not affected if you were unable to photograph or report the damage immediately.

Return Address

Please contact us by email to request a return before sending any items back.

Our return address is:

Heneralenka Natallia
Alte Winterthurer Str. 81
8304 Wallisellen
Switzerland

This address also applies to returns from the United States.

Refunds

Once we have received and inspected the returned items, we will issue any refund due to the original payment method used for the purchase.

Where a statutory right of withdrawal applies, we may withhold the refund until we have received the returned goods or you have provided proof of return shipment, whichever occurs first.

All mandatory statutory refund deadlines and consumer rights remain unaffected.

Shipping & Returns

Shipping information

Shipping costs, available services and estimated delivery times depend on the destination and product. Two products use a separate shipping profile. The rates and estimated times shown at checkout apply to your order; please check them before paying.

Most products

  • EU zone: free standard shipping, estimated 3–5 business days.
  • “Domestic” zone (including Switzerland, Austria and Belgium): free shipping; Shopify has no delivery estimate configured for this rate.
  • United States: express shipping CHF 150, estimated 3–5 business days.

Two products with a separate shipping profile

  • EU zone (currently including Switzerland, Austria, Belgium and other countries in Shopify): free standard shipping. The rate is named “3 days preparation + transit”.
  • United States and Kazakhstan: standard shipping CHF 69, estimated 4–8 business days; express shipping CHF 167.45, estimated 2–3 business days.
  • United Kingdom: CHF 46, estimated 3–5 business days.
  • Canada: CHF 69, estimated 5–8 business days.
  • Liechtenstein: CHF 46, estimated 3–5 business days.
  • Norway: CHF 51, estimated 3–7 business days.
  • Australia and Singapore: CHF 78, estimated 7–10 business days.

These are estimates, not guaranteed delivery dates. Holidays, customs clearance and carrier delays may extend delivery. After dispatch, we email a tracking link when one is available. International orders may incur customs duties, import charges or taxes payable by the recipient unless checkout states otherwise.

Returns and return shipping

You may request a voluntary return within 30 calendar days of delivery. Email support@bdsm-box.com with your order number, name and the items you wish to return. Once we confirm the return, send the approved items back before that same 30-day period from delivery expires. Our reply does not start a new period. Your mandatory statutory rights remain unaffected.

Return shipping costs

  • Switzerland and the EU: we cover standard return shipping.
  • United States: for a voluntary return, the customer pays standard return shipping. If an item arrives damaged, contact us with your order number and photos; after reviewing the case, we will cover reasonable return shipping costs.
  • Other countries: contact us before sending anything back so we can confirm the process and costs.

Please arrange every return with us before shipping. Do not send parcels postage due. Express return shipping is not automatically covered; please get our approval first.

Condition and packaging

You may inspect the items carefully, but must not use them. Return them complete and, where possible, in their original packaging.

  • Engraved box: boxes with or without a personal engraving may be returned within the same 30-day period. Put the removable engraved metal plate back in the box. We will not charge a fee for the free engraving.
  • Petch Starter-Set or box with Petch: you may open the branded seal on the velvet pouch to remove and inspect the Petch. It must remain unused if returned. You may reuse the special plastic shipping packaging.
  • Rose button: where possible, return it with its burgundy branded seal intact.

Legal exceptions may apply to certain sealed hygiene or intimate products if their hygiene seal is removed after delivery. The branded seal on the Petch pouch is not a hygiene seal and may be opened for inspection. Your legal rights for faulty or damaged goods remain unaffected.

Parcel damaged on delivery

If the parcel is visibly damaged at delivery, we recommend refusing it where possible and asking the carrier to record the damage. Take photos of the parcel and damage immediately if you can. If you have already accepted it, contact us as soon as possible with your order number and photos.

Return address

Please contact us by email before returning an item. Returns from Switzerland, the EU and the United States go to:

Heneralenka Natallia
Alte Winterthurer Str. 81
8304 Wallisellen
Switzerland

Refunds

After receiving and inspecting the return, we will refund the amount due to the original payment method. Your statutory refund rights and deadlines remain unaffected.

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