Shipping policy

Terms of delivery for BDSM-box.com

 

1. General Information

 

- These terms and conditions apply to all orders placed through BDSM-box.com.

- We deliver only to addresses in Switzerland and Liechtenstein. International deliveries are possible on request.

 

2. Shipping Costs

 

- Free delivery: Shipping within Switzerland and Liechtenstein is free for all orders.

 

3. Delivery Time

 

- Your order is usually processed and shipped within 1-2 business days after payment is received.

- Delivery time to Switzerland and Liechtenstein is 3-5 business days from the date of shipment.

- If an item is temporarily out of stock, we will inform you immediately and let you know the expected delivery time.

 

4. Shipping Service Provider

 

- We use reliable shipping partners such as the Swiss Post or comparable providers to ensure safe and timely delivery.

- Once your order has been shipped, you will receive a shipping confirmation via email. If available, this will include a tracking number.

 

5. Packaging and Discretion

 

- Our packaging is sturdy and environmentally friendly, designed to protect your privacy and keep the goods safe during transportation.

 

6. Delayed Delivery and Liability

 

- Delayed Delivery: We make every effort to meet the stated delivery times. If delays occur due to unforeseen circumstances (e.g. force majeure, strikes or delays at the shipping company), we will notify you immediately. In such cases, we will not be liable for the delay.

- Damage in transit: If your shipment is damaged in transit, please report the damage to us within 48 hours of receipt. Please document the damage with photos if possible and keep the packaging. Our customer service team will assist you with the claim process.

 

7. Returns for non-delivery

 

 

- If a shipment is returned to us due to an incorrect or incomplete address, or if the package is not picked up at the delivery location, we reserve the right to charge you for the additional cost of a new delivery.

 

8. Cancellations and returns

 

- Please see our cancellation policy for information on returns and refunds. If you have any questions, please do not hesitate to contact customer service.

 

 

9. Legal Information

 

- These shipping terms and conditions comply with the applicable provisions of the Swiss Code of Obligations (OR).

- In the event of a dispute, Swiss law will apply.

 

Thank you for choosing BDSM-box.com. We look forward to providing you with an enjoyable shopping experience.